Terms of service
Welcome
Welcome to SoftLullaby. Throughout these Terms, references to “SoftLullaby,” “we,” “us,” or “our” refer to our business and its online store operations.
These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and related features (collectively, the “Platform”).
By using our Platform, you confirm that you have read, understood, and agree to these Terms along with our Privacy Policy. If you do not agree, you must not use our Platform.
1. Eligibility and Account Responsibility
You must be of legal age in your country to use this Platform. If a minor uses the Platform under your supervision, you are fully responsible for their actions.
Some features may require account creation. You agree that all information provided (such as name, email, payment details, and address) is accurate and up to date.
You are responsible for keeping your login details secure and for all activity under your account. Accounts are personal and cannot be sold, shared, or transferred.
2. General Use Conditions
We reserve the right to refuse service to anyone at any time.
You agree not to copy, resell, or exploit any part of our Platform without written permission.
We may process data and content technically to enable proper website functionality. Payment information is handled securely through encrypted systems.
3. Information Accuracy
We aim to keep all information accurate, but we do not guarantee that all content is complete, current, or error-free.
Product details are for general reference only and should not be the sole basis for purchasing decisions.
Use of our Platform is at your own risk, and we are not obligated to update information continuously.
4. Pricing and Changes
Prices may change at any time without notice.
We may modify, pause, or discontinue products or services without liability.
We are not responsible for pricing changes or temporary unavailability.
5. Products and Availability
Products are offered online and may be limited in stock.
We reserve the right to limit quantities, sales regions, or customer orders.
Colours and product appearance may vary depending on screen settings.
We may update product descriptions or discontinue items at any time.
6. Order Acceptance
We reserve the right to accept, refuse, or cancel any order at our discretion.
Orders may be limited per customer, household, or payment method.
If an order is modified or cancelled, we will attempt to notify you using the contact details provided at checkout.
7. Third-Party Tools
We may provide access to third-party tools or services.
These are provided “as is” without warranties or guarantees.
We are not responsible for issues arising from their use.
8. External Links
Our Platform may contain links to third-party websites.
We are not responsible for their content, accuracy, or practices, and we do not endorse them.
9. User Submissions
If you submit feedback, ideas, or other content, you grant us permission to use it freely without compensation or obligation.
We are not required to keep submissions confidential or provide attribution.
10. Privacy
Your personal data is handled according to our Privacy Policy.
By using the Platform, you agree to this data processing.
11. Errors and Updates
We may occasionally have errors in pricing, descriptions, or availability.
We reserve the right to correct these errors and update information at any time, including after an order has been placed.
12. Prohibited Use
You agree not to use our Platform for:
- illegal activities
- fraud or misleading behaviour
- harassment or abuse
- distributing harmful software
- violating intellectual property rights
- collecting data without permission
- spamming or scraping
- interfering with website security
13. Liability Disclaimer
All services are provided “as is” without warranties.
We do not guarantee uninterrupted or error-free operation.
We are not liable for any damages resulting from use of our Platform, including indirect or consequential losses.
14. Indemnification
You agree to protect and hold SoftLullaby harmless from any claims, damages, or legal costs resulting from your violation of these Terms or applicable laws.
15. Severability
If any part of these Terms is found invalid, the remaining sections will continue to apply.
16. Termination
These Terms remain valid until terminated.
Any obligations incurred before termination will remain in effect.
17. Entire Agreement
These Terms, along with our Privacy Policy, represent the full agreement between you and SoftLullaby.
18. Governing Law
These Terms are governed by the laws of England and Wales.
19. Changes to Terms
We may update these Terms at any time. Continued use of the Platform means acceptance of the updated version.
20. Shipping
Orders are processed through third-party logistics partners.
Delivery times and costs are shown at checkout and may vary by location.
We are not responsible for delays caused by carriers, customs, or external factors.
21. Returns and Refunds
Customers may return eligible items within 30 days of receiving their order.
To initiate a return, contact info@softlullaby.com.
Items must be unused, undamaged, and returned in original packaging.
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds are processed within approximately 7 days after we receive the returned item.
22. Warranty and Defects
If you receive a defective or incorrect product, contact us with details and evidence.
We will assess the issue and may offer a repair, replacement, or refund depending on the situation and applicable consumer rights.