Shipping policy
Where We Ship
SoftLullaby currently ships only to the United States. We do not offer international shipping at this time.
Processing and Delivery Times
Every order goes through a processing stage before it is shipped.
Total delivery time = Processing time + Shipping time
| Stage | Timeframe |
|---|---|
| Order Processing | 1–2 business days (Monday–Friday) |
| Shipping Transit | 7–9 business days (Monday–Friday) |
| Estimated Total Delivery | 8–11 business days |
Daily Cut-Off Time: Orders submitted before 2:00 p.m. GMT are processed that same day. Orders placed after this deadline or during the weekend will enter processing on the following business day.
All orders go through a quality inspection and packaging procedure prior to dispatch, which is reflected in the processing timeframe.
Shipping Costs
All orders to the United States are currently shipped with:
- Standard Shipping: Free
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to follow your package.
You can use this to monitor your delivery status at any time.
Delivery Protection
If your tracking status does not update for several days after dispatch, or if there appears to be a delivery issue, please contact us at:
We will assist you in investigating the shipment with the courier.
Delivery Issues
If your package is delayed, lost, or arrives damaged, contact our support team as soon as possible.
We will work with you and the shipping carrier to resolve the issue as quickly as possible.
If you have any questions about your order, need help, or want support, you can reach us using the details below.
Email: info@softlullaby.com
Phone: +1 917 914 2085
Response time: 1–2 business days
Support hours: Monday–Friday, 10 AM - 6 PM, GMT
Business Address
SoftLullaby
9169 W State St #2748
Garden City, United States
(Address available only for administrative correspondence and product returns. No physical point of sale at this address.)