Refund policy


At SoftLullaby, we aim to provide products that meet expectations and a smooth customer experience. If there is an issue with your order, we will work with you to resolve it fairly.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at info@softlullaby.com.

Include your order number and clear photos of the issue.

In such cases, we may offer:

  • a replacement
  • store credit
  • or a refund

The resolution depends on the situation and will be determined after review. There are no restocking fees. Return shipping costs are the responsibility of the customer unless the item was incorrect or damaged due to our error.

Exchanges

If you need a different size, color, or item, contact our support team. We will help arrange an exchange where possible.

30-Day Returns (Change of Mind)

You may return eligible items within 30 days of receiving your order, provided the items:

  • are unused and unworn
  • are in original condition
  • include original packaging

Return shipping costs are paid by the customer. Original shipping fees are non-refundable.

Once the returned item is received and inspected, refunds are typically processed within 7 days. Your bank or payment provider may require additional time to complete the transfer.

Non-Returnable Cases

We cannot accept returns if:

  • the item is returned without an order reference
  • the item is not in original condition (unless defective on arrival)

How to Start a Return

Before sending anything back, contact us at info@softlullaby.com.

We will provide return instructions and ensure the process is correctly handled.

Returns sent without prior approval may delay processing.

Refund Processing

Once your return is received and approved, your refund will be issued to the original payment method.

Processing usually takes up to 7 days after approval, depending on your payment provider.

If you have any questions about your order, need help, or want support, you can reach us using the details below.

Email: info@softlullaby.com

Phone: +1 917 914 2085

Response time: 1–2 business days
Support hours: Monday–Friday, 10 AM - 6 PM GMT

Business Address

SoftLullaby
9169 W State St #2748
Garden City, United States

(Address available only for administrative correspondence and product returns. No physical point of sale at this address.)